Shipping PolicyAll items sold through our webside are shipped via EMS, and motor freight companies. Please provide a specific address for shipping. A phone number is required for all orders because most of the shipping companies use the phone number to schedule delivery. The shipping service is available for curbside only, for indoor or any other special delivery arrangment please contact us or shipping carrier. Some time they do provide special delivery service for additional charge. We have free shipping for all our items anywhere in the mainland. For shipment outside China mainland, please contact us for shipping rates.
We will also ship items using Next Day, 2nd Day and Three Day Services for rush order. Please contact us for shipping rate, we will share 20% to 40 % of the shipping cost for rush orders.
Please verify all items properly and if you see any damage notify us as well as the carrier immediatly (within 48 hours of receipt of goods). To exchange damaged item please take digital picture of damaged area and Email us. It will help us to file a claim with shipping company.
Return PolicyWe offer a 15 days money back guarantee on all products sold on our webside. Our customers have been happy with quality and design of the products. Our return rate is less than 0.1%. If you do have to return , please call us or email us to get "Return Confirmation Number" before returning any items. We will make arrangment with shipping carrier to pick up merchandise from your location. Please get " Return Confirmation Number " within 15 day of purchase. We will not accept return meachandise bought beyond 15 days. All products must be returned in their original packaging and must be in new condition. In the event of a return, the purchase price of your product will be refunded, less shipping costs.
In case of return,please do the following:
- Pack all merchandise in original box (as you recieve) with all cushioning (packing material) properly.
- Contact our customer service for return request.
- We will make arrangment with our discounted carrier to pick up the mechandise from your location. ( You can also use your own shipping carrier).
- Once we recieve the merchandise, our warehouse people will inspect the item for damage, use etc.
- Full Credit (minus shipping charge back to us) amount will be mail to you.
Note: Damaged items cannot be refunded and can be shipped back to you at your expense.The return process will be completed with 5 business days.Please contact us for more information.
We offer a 15 days money back guarantee on all products sold on our webside. Our customers have been happy with quality and design of the products. Our return rate is less than 0.1%. If you do have to return , please call us or email us to get "Return Confirmation Number" before returning any items. We will make arrangment with shipping carrier to pick up merchandise from your location. Please get " Return Confirmation Number " within 15 day of purchase. We will not accept return meachandise bought beyond 15 days. All products must be returned in their original packaging and must be in new condition. In the event of a return, the purchase price of your product will be refunded, less shipping costs.
In case of return,please do the following:
- Pack all merchandise in original box (as you recieve) with all cushioning (packing material) properly.
- Contact our customer service for return request.
- We will make arrangment with our discounted carrier to pick up the mechandise from your location. ( You can also use your own shipping carrier).
- Once we recieve the merchandise, our warehouse people will inspect the item for damage, use etc.
- Full Credit (minus shipping charge back to us) amount will be mail to you.
Note: Damaged items cannot be refunded and can be shipped back to you at your expense.The return process will be completed with 5 business days.Please contact us for more information.
